Problem: A large communications company was frustrated with their hotline provider’s incident reports. Interviewers took hand-written notes during the interview and then typed up reports after the call. Key information was sometimes missing, making investigation impossible.

Solution: The company switched to ReportLine, where the Link2 system suggested questions based on the type of issue reported. It also reminded Interview Specialists to ask specific questions that were unique to this company, and gave warnings during the call if any information was missing.

The quality of information received from anonymous callers improved dramatically. Critical information was always collected, and the company was able to effectively investigate ethics complaints.