Problem: The Vice President of Human Resources of a large company wanted to be sure that all ethics complaints received equal treatment. Complaints were received through a variety of reporting methods, including hotline calls, emails to headquarters and face-to-face conversations with Regional HR Managers. While hotline calls were summarized in management reports, she needed to be able to monitor all issues, not just those reported via the hotline.

Solution: The company decided to use ReportLine’s Direct Access feature. Each Regional HR Manager began logging into ReportLine’s web-based system to document issues, using the same step-by-step guidance that helps ReportLine’s Interview Specialists during a call. Now all complaints reside in a centralized database and management reports show a complete picture of the issues facing the company. The Vice President can monitor total activity by region and by type of complaint, vastly simplifying the administrative aspects of due diligence.