To ensure the highest quality service to our clients, ReportLine utilizes the most advanced intake, dissemination and telecommunications technology available today.

Technology-Assisted Interview

ReportLine’s applications are built on our award-winning Link2 system, which helps Interview Specialists conduct thorough interviews and generate actionable Incident Reports. During each call, the system dynamically adapts to the issue identified in the call, making each interview unique. The system also suggests specific questions and gives additional instructions based on the responses given. The system can be tailored to your needs with customizable features such as hotline number, greeting, questions, instructions and much more.

Real-Time Quality Assurance

ReportLine’s advanced reporting process ensures you get the most detailed and accurate Incident Report possible with real-time quality assurance. During the call, the Link2 system analyzes the report and flags any inconsistencies, potential errors or places where additional information is needed. The Interview Specialist then reviews these with the caller and makes necessary updates. The result is an actionable Incident Report that enables you to effectively respond and investigate.

Complex Dissemination and Escalation

ReportLine can accommodate even the most complex dissemination requirements. You can send reports simultaneously to different departments in your organization and customize dissemination based on incident type, location and more. After Incident Reports are reviewed for quality, The Link2 system automatically sends them to your designated contacts, and you determine where they will be sent. For example, accounting irregularities can go to your Board of Directors, while harassment or workplace violence issues can go to Human Resources. When time-sensitive issues are reported, the report is flagged for dissemination by our Escalation Team, who notifies you immediately.

Direct Access

Employees have a variety of choices when reporting their concerns. They can utilize your hotline, send letters or emails, or surface concerns through face-to-face conversations. You need a way to document this information consistently, in a centralized location.

ReportLine’s Direct Access feature enables your managers and ethics officers to input employee concerns directly into the same system used to document phoned-in reports. This enables you to run reports that show a complete picture of issues facing your organization. You can access the system online to document concerns and consolidate your reporting process, improving your ability to manage all cases consistently.

Reporting Options

ReportLine offers employees and others a variety of mechanisms for reporting concerns. People who don't feel comfortable coming forward in a face-to-face conversation can call the toll-free hotline, file a report using our secure web form or send information via fax or mail. Our powerful Link2 system is also available via ASP, enabling your company to utilize our award-winning system for internal ethics reporting