Online Case Management
The process of documenting, investigating and resolving issues
can be quite complicated. Link2’s Case Management system creates
a seamless workflow from initial notification through final resolution.
You can search for reports, add or attach information, review activities
and submit cases for investigation, review or resolution – all
in a secure, centralized system.
The system helps you manage your workload and generates a detailed
log of your due diligence. You can also communicate with anonymous
callers by submitting follow up questions into the system, which
are read to the caller when he/she calls back.
Advanced Case Management Functionality
- Secure Environment – Your information
is protected by security measures similar to those
utilized for online banking.
- Search Functions – Quickly and easily
find the information you need by filtering on multiple
factors, such as Investigator, incident type, due
date and resolution status.
- Seamless Workflow – Cases are easily managed
from receipt of a report through resolution and
case closure.
- Assignment Notification – E-mail notifies
you of a new case or a request for action from
another user.
- Documentation – Add notes to the Case
Log or add attachments to document your follow
up activities.
- Management Reports – Review performance
in real-time through standard management reports
and ad-hoc reports. Or export data for analysis
with other tools.
Communication with Anonymous Callers
- Investigators or Case Managers can submit follow-up
questions for anonymous callers.
