A Technology-Driven Hotline To Capture the Right Information, 24/7/365 | A Technology-Driven Hotline To Capture the Right Information, 24/7/365
The Network offers an exceptional product, an experienced team of professionals and a superior level of service. With the most powerful reporting capabilities in the hotline industry, we provide confidential, toll-free services in 150 languages, 24 hours a day, 365 days a year.
Intake – a Critical First Step
Proprietary technology delivers reporting that is consistently thorough, accurate and actionable, and with access to reporting via Web, phone, fax and mail, every stakeholder is assured easy access. Web reporting provides stakeholders with the option to attach supporting documentation. Both Web and phone intake format and dissemination rules are built to your exact specifications, with your company’s custom criteria programmed directly into the system. Find out more.
Quality Assurance and Rapid Dissemination The integrity of reporting data is ensured through a series of branching and validation checks introduced throughout the process. These integrity checks help to analyze and flag inconsistencies, potential errors or places where additional information is required. After reports are reviewed for quality, they are automatically disseminated to the recipients you designate. Find out more.
Engineering and Process Control
With a Siebel-based customer support system, we execute and follow up on client requests with a speed and accuracy that is unmatched in the industry. A robust business continuity plan provides for everything from redundant systems and operating capabilities to the complete relocation of our contact center to a secure backup facility, if needed. SAS-70 Type II certified business operations further ensure the operational integrity of your data. |
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