How Does Your Hotline Measure Up?

Whether you are establishing an anonymous hotline for the first time or reviewing an existing service, proper evaluation of options can alleviate future problems. Remember, when dealing with an anonymous caller, you only have one chance to get enough information to proceed with an investigation. They may never call back.
 

Consider the following criteria when evaluating your options. ReportLine Other Option Protects anonymous callers from reprisal (required by Sarbanes-Oxley) Offers case management capabilities for tracking investigation (required by Sarbanes-Oxley) Toll-free Access 24/7. This is critical because nearly 50% of hotline calls happen outside of business hours. Utilizes real-time quality control to ensure thoroughness and accuracy of reports taken from anonymous callers Asks every caller probing questions based on the type of incident being reported to ensure pertinent information is uncovered Offers a secure web-based reporting option that protects anonymity Rapid delivery of critical information, including immediate notification of time-sensitive issues Offers communications materials to educate employees about ethics and to promote the hotline Conducts interviews in any language your employees speak Cost-effective method for uncovering potentially harmful issues