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4-jan-2005  |  FOR IMMEDIATE RELEASE  

 

The Network, Inc. Names Wells Vice President of Contact Center Operations

Norcross, Georgia – January 4, 2005

The Network, Inc., a leading provider of ethics hotlines and claim reporting services, announced today that Douglas Wells has been named Vice President of Contact Center Operations. In this capacity, he will be responsible for all the company’s contact center functions including staffing, training, quality assurance, customer satisfaction and administration.

“Doug is an excellent addition to our management team,” said Julio Cantillo, President and Chief Operating Officer at The Network. “His experience, expertise and drive will help The Network continue to provide world-class service to our clients as the company grows.”

Wells joins The Network with more than 10 years of leadership experience in call center operations. Prior to The Network, he served as Vice President of Operations at the Affinity Group, a Macon, Georgia-based call center outsourcing firm that Wells co-founded with several partners in 2004.

Wells was previously Call Center Director at Access Integrated Networks where he managed all the company’s call center operations including customer support, new application development, workforce management, quality control and vendor relations.

In addition to these positions, Wells held call center operations and technical services managerial positions at several leading corporations, including Providian Financial, OfficeMax, MetLife and AT&T.

Wells hold a bachelor’s of science degree in Computer Science from Sam Houston State University in Houston, Texas.

About The Network

The Network (www.tnwinc.com) has helped clients collect information and address critical issues such as ethics, risk management and service quality for more than 20 years. The company provides services such as hotlines, insurance claim reporting and employee communications to 1,700 companies, including 40% of the Fortune 500.

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