Our Employees: A Key Differentiator |
The Network believes that delivering exceptional service goes beyond technology. It’s also critical to have the best possible people utilizing that technology. To ensure that calls are handled professionally and efficiently, we take a comprehensive approach to hiring, training and maintaining the most talented and experienced team of claim reporting specialists.
- Hiring. We use a rigorous interviewing, testing and screening process to ensure we hire the best of the best. Candidates must undergo a series of phone and face-to-face interviews and demonstrate skills in a variety of areas including spelling, grammar and customer service.
- Training. The training process for new hires is carefully structured and lasts approximately six months. Employees receive progressive levels of training including classroom instruction and supervised call handling. Classroom training includes NetClaim system training and customer service. All new hire calls are monitored for quality assurance. To maintain quality, every claim reporting specialist is periodically monitored and coached, as needed.
- Employee Incentives. The Network utilizes incentive programs to reward performance and motivate claim reporting specialists to provide superior service to our clients. We offer competitive salaries, bonus opportunities and telecommuting options to employ and retain the best employees. Our turnover rate is among the lowest in the contact center industry.
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