NetClaim Application Service Provider (ASP) |
The NetClaim application was first developed to serve as the backbone for The Network’s contact center. This system offers extensive customization while ensuring accuracy through rules-based scripting, dissemination, escalation and quality checks.
This award-winning technology is also available to you. NetClaim’s ASP provides a complete technology solution for your claim intake needs without information technology investments.
By using NetClaim ASP in your contact center, you can:
- Improve the customer experience and quality of your intake solution
- Optimize the productivity of your contact center resources
- Improve the reliability and scalability of your intake infrastructure
- Accomplish these results without capital investments
NetClaim ASP offers you powerful technology, featuring:
- Rules-based customization of call scripts to streamline the intake process and ensure your clients get the information they need
- Completely customizable greeting and next-step instructions
- Rules-based dissemination for automated, simultaneous dissemination to the right people via their preferred communication method
- System-driven escalation, so the appropriate parties learn about urgent situations quickly
- Dissemination and delivery options including e-mail (PDR or text), EDI/XML, fax and mail
NetClaim ASP is easy to implement and easy to use, featuring:
- Intuitive design and user-friendly navigation that facilitate training
- Dynamic data integrity checks to provide claim reporting specialists with real-time quality assurance
- A quality assurance module to enable targeted quality review by any combination of client, claim reporting specialist or line of coverage
- Online help providing client-specific assistance for every field
- An infinite number of hierarchy levels to facilitate hierarchical security and reporting
- Thin client design to allow optimal performance under any connection speed
- The ability to capture finely detailed transaction information to enable comprehensive performance management
- The ability to adopt your logo and color palette throughout the system
When you use NetClaim ASP, The Network can help you reduce your operating costs by outsourcing after hours, weekend or peak-time call volume. This optimizes your coverage while minimizing your costs. The Network can also act as your disaster recovery backup facility, supporting your operations with our 125-seat contact center. |
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