Automated Escalation | When a critical report comes in, your clients need to know immediately. NetClaim utilizes an escalation process that is automatically triggered by a powerful business-rules engine, which ensures that client requirements are followed, no matters how complex.
Escalations can be linked to virtually any criteria the client desires, including location, type of incident or type of injury. Any information gathered during a report can be used as escalation criteria, so the notification process can be tailored according to each client’s unique needs.
- A Reliable Notification Process
Escalation business rules determine not only which claims require immediate notification, but also the process by which notification occurs. For example, contact names may be different during the weekend, or they may change depending on the reason for the escalation.
No matter how these criteria change, NetClaim relays the client’s requirements to our dedicated escalation team for immediate action. This team reviews each flagged incident and initiates the appropriate notification process, so the right people learn about urgent situations without delay.
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