Advanced 27/7 Contact Center |
At the heart of NetClaim’s system is a technologically advanced, 24/7 contact center staffed by experienced claim reporting specialists. The contact center uses the latest telecommunications hardware and software and features:
- Expert-Agent Call Routing. A system that automatically matches calls with the right claim reporting specialist, based on specific skills and availability.
- Blue Pumpkin™ Workforce Management Software. The leading forecasting and workforce management software in the industry, which ensures that the right number of people with the right skill sets are always available.
- Avaya Switch. A sophisticated telephone switch for state-of-the-art call handling.
- Digital Call Recording. An Avaya-integrated product that records 100 percent of NetClaim calls at the switch level, facilitating retrieval of information and quality control.
- Call Management System. An automated system that provides real-time monitoring of performance to provide a consistently positive caller experience.
- Virtual Call Center. A telecommuting model that enhances scheduling flexibility, disaster recovery and staff motivation.
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