Award Winning Intake | The Network’s proprietary software provides access to the most powerful reporting system in the industry and – together with our highly trained claim reporting specialists – delivers a superior caller experience. NetClaim’s unique interview scripting feature keeps track of the details while dynamically guiding the process step-by-step, based on your clients’ business rules.
The system adapts the script, suggesting appropriate questions, skipping questions that aren’t applicable to the incident and prompting the claim reporting specialist to provide any information that may be missing. This “right-sizing” of the script ensures scrupulous documentation of complicated claims, while minimizing repetition and reducing the time associated with processing less complex reports.
- Intelligent System Takes Claim Reporting to the Next Level
The NetClaim system can also direct a line of questions designed to determine the possible causes of an incident. Answers to these types of questions can help your clients in their loss control efforts and prevent future injuries and claims. NetClaim’s intelligent system also offers critical next-step information, providing a framework of action items to undertake after the report is filed, based on the nature of the information reported.
- Real-Time Quality Assurance
Throughout each call, NetClaim’s integrity checks monitor information to verify that client-specific requirements are observed. It also brings the claim reporting specialist’s attention to any potential inconsistencies or missing information, so these issues can be corrected before the close of the next call. These features allow NetClaim to reliably enforce even the most complex call script.
- NetClaim technology ensures:
- All required questions are asked every time
- Custom documentation standards are enforced
- Location information is accurate
- The incident description is appropriate for the incident coding
- Inconsistent information is caught and clarified before the call ends
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