The Network’s Leadership Team is comprised of talented managers and strategists with years of experience in helping companies improve their overall operations and communications. This team maintains The Network’s client-driven focus, consistently identifying and meeting clients' measurable objectives.

Tony Malone

Chief Executive Officer and Co-owner

Mr. Malone has been the Company’s CEO since October 1, 1998 and co-owner of the Company since January of 2003. In that capacity, he is responsible for the overall strategic direction of the Company. Prior to joining The Network, Mr. Malone was President and COO for Riscorp, Inc., where he led the Company through a successful IPO up to its subsequent sale. Mr. Malone was Director of Risk Management for KFC (then a PepsiCo company), Manager of Risk Financing for BATUS Inc., and in various positions at The Upjohn Company. He has a Master of Business Administration degree in Risk Management and a Bachelor of Arts degree in Finance. Mr. Malone holds the Associate in Risk Management (ARM) and Chartered Property & Casualty Underwriter (CPCU) professional designations.

Julio Cantillo

President and Co-owner

Mr. Cantillo has been President and co-owner of The Network since January of 2003. As President of The Network, Mr. Cantillo oversees the strategic planning and operations for the organization. This includes the contact center, information technology and Risk Management Services. Mr. Cantillo joined The Network in October 1998 as Chief Operating Officer.

Under his leadership, The Network improved and modernized contact center operations, grew IT capabilities and developed NetClaim™, a Web-based report intake system that was selected as a “Top-Tier” technology solution by Risk & Insurance Magazine. Mr. Cantillo was also fundamental in the launch of ServiceQuality, the latest release from The Network which allows organizations to more effectively manage and analyze customer experience data.

Prior to joining The Network, Mr. Cantillo held several senior operating positions in the insurance industry with Riscorp, Inc. He was previously a Senior Operations Consultant with KFC (then a PepsiCo company) and a Senior Auditor with Arthur Andersen and Company. He has a Bachelor of Arts degree in Accounting and is a licensed Certified Public Accountant.

Ralph Childs

Founder and Chairman

Mr. Childs founded the Company in 1983 by introducing a 24x7 anonymous reporting system that would enable employees or others to bring known or suspected unethical, illegal, or irresponsible activities to the attention of his customers’ problem solvers without fear of reprisal. As a former FBI Special Agent, Mr. Childs has extensive experience in sensitive security and criminal matters. Today, Mr. Childs works with the Company's clients, helping them to strategically position their efforts and achieve their company’s objectives. Mr. Childs attended Vanderbilt University and received a Bachelor of Science degree from Arkansas State University.

Jim ROCKAWAY

Controller

Mr. Rockaway joined The Network as Controller in September 2008 with over 16 years accounting experience and is responsible for directing and managing the day to day finance and accounting activities. Prior to joining The Network, Mr. Rockaway was an audit manager with Habif, Arogeti & Wynne, LLP . He also served as the Chief Financial Officer for a large multi-state cable operator and held various positions of increasing responsibility at Turner Broadcasting and World Travel BTI.

Mr. Rockaway received his Bachelors of Business Administration degree in Accounting from the University of Georgia and a Masters of Business Administration in Management from Georgia State University.  He is a member of the American Institute of Certified Public Accountants and the Georgia Society of Public Accountants. 

Luis Ramos

Chief Operating Officer

Mr. Ramos became Chief Operating Officer for The Network in early 2008. He is currently in charge of The Network's day-to-day operations of the organization including the company's contact center, client services and technology groups. He was formerly Senior Vice President of Operations and Technology at The Network, Inc.

Most recently, under Mr. Ramos' leadership, The Network launched its latest product offering, ServiceQuality, a tool which allows organizations to collect, manage and analyze comprehensive data across their organization. Prior to this, Mr. Ramos was critical in the development and launch of The Network's proprietary application, NetClaim™, which standardized all reporting services and created scalability for highly customized reporting programs. NetClaim, universally hailed and accepted in the industry, has enabled The Network to develop intricately tailored reporting solutions that use real-time quality assurance to maintain exceptionally high accuracy levels.

Mr. Ramos is a ten year veteran of The Network, which he joined after stints at ADP and Crawford &  Company. His writing has been featured in National Underwriter Magazine and Risk Management Magazine.

Rick Hollahan

Chief Information Officer

Mr. Hollahan currently leads the information technology operations of the organization. He is responsible for the delivery of key system enhancements, application infrastructure and day-to-day components of the organization’s information technology systems and operations. He was formerly Director of Information Technology at The Network, Inc.

Mr. Hollahan has nearly 30 years of experience in Information Technology (IT) and over 15 years of IT management experience. Prior to joining The Network in November of 2006, he was Senior Director of Technology at Georgia Pacific and the CIO of Xcellenet, a communications software company based in Atlanta.

Ralston McCracken

Vice President of Sales & Business Development

Ralston McCracken is The Network’s Vice President of Sales & Business Development. He is responsible for establishing new relationships with prospects and strategic partners, as well as expanding partnerships with The Network’s existing customers.

Mr. McCracken joined The Network in June 2007 with nearly 25 years of sales and marketing experience. Prior to The Network, for five years he served as a sales and marketing consultant  working with high-tech portfolio and start-up companies to create sales, channel, market penetration and expansion strategies.

Before this position, Mr. McCracken was Executive Vice President of Sales and Marketing at Vianet Group plc, an applications service provider offering data telemetry to the remote device (M2M) and vending sectors. His career also includes more than 15 years of sales and marketing experience at both Xerox and IBM.

Mr. McCracken holds a Bachelor of Science degree in Engineering from the University of Birmingham in the United Kingdom. Conversant in French, he has also attended the Executive Development Program at the INSEAD Business School in France.

Douglas Wells

Senior Vice President of Contact Center Operations and Client Services

Mr. Wells became the Senior Vice President of Contact Center Operations and Client Services in early 2008. In this capacity, he is responsible for all of the company’s contact center and client services functions including staffing, training, quality assurance, customer satisfaction and administration. Prior to this he served as he Vice President of Contact Center Operations.

Mr. Wells joined The Network with more than 10 years of leadership experience in call center operations. Prior to The Network, he served as Vice President of Operations at the Affinity Group, a Macon, Georgia-based call center outsourcing firm that Wells co-founded with several partners in 2004. Mr. Wells previously held managerial roles in call center operations and technical services at leading corporations, including Access Integrated Networks, Providian Financial, OfficeMax, MetLife and AT&T.

Mr. Wells earned a Bachelor of Science degree in Computer Science from Sam Houston State University in Houston, Texas.

Tom Kelly

Director of Quality and Process Improvement

Mr. Kelly has been involved in ensuring the quality of our call center operations since joining The Network in November of 1999. He leads efforts to continuously improve our processes and execution across the entire organization. He manages the Quality Assurance and Training functions in the call center and coordinates the integration of Quality Assurance programs company-wide.

Mr. Kelly has over 11 years of call center experience in environments ranging from workers' compensation and health insurance companies with Riscorp, Inc., to employee leasing companies with ADP. He has been responsible for pioneering call center programs in the Insurance and Managed Care industries as well as extensive process reengineering projects with excellent improvement results.